1. Eligibility for Return
We accept returns or replacements only in the following cases:
- Product is damaged during transit
- Product is incorrect or not as per specification
Note: No returns accepted for buyer’s change of mind or incorrect selection in B2B supply orders.
2. Return Window
- You must notify us within 48 hours of delivery with photo/video proof for any issues.
- Requests made after this period may not be eligible for return/replacement.
3. Return Process
- Contact our support via email or phone with your order ID and issue details.
- Our team will validate the claim and arrange a pickup (if applicable).
- Replacements or refunds will be processed within 5–7 working days after inspection.
4. Refunds
- Refunds are issued to the original payment method or as store credit.
- Processing time may vary depending on your bank/payment gateway.
📩 Contact for Support
If you have any questions about shipping or returns, contact us:
SteelBay India
Email: contact@steelbay.in